Supporting your team starts with you

When workplace demands continue to shift, employees look to their supervisors and managers to lead them through challenging times. One's ability to recognize distress and take the right action to support employees is pivotal in connecting them to appropriate and effective help. The Johns Hopkins Employee Assistance Program, also known as JHEAP, can help managers address challenges with dedicated resources, expert guidance, and confidential support.

JHEAP services for leaders

JHEAP isn't just a resource for supporting the needs of individual employees; it's also for managers seeking practical ways to support their teams and themselves. Strong leaders know when and how to connect others to help, and JHEAP makes it easier to do so.

Whether you're facing a difficult workplace dynamic, responding to a team crisis, or trying to foster a culture of care, JHEAP can help in the following ways:

• 24/7 in-the-moment support: Speak confidentially with a master's-level clinician anytime—day or night—about how to approach sensitive situations or refer an employee to JHEAP.
• 1:1 manager consultation: Get advice tailored to you and your team's needs. Whether you're dealing with morale issues or personal challenges, JHEAP can help.
• Crisis support: If your team experiences a traumatic event or collective stressor, JHEAP can provide group support, on-site or virtually.
• Communications tools: Request email templates and flyers to raise awareness and normalize mental health check-ins on your team.
• Leadership Toolkit: Now available on the JHEAP manager website, the Leadership Toolkit helps supervisors identify mental health challenges, provide appropriate compassionate support, and address issues effectively using JHEAP services.

Need support?

Whether you're seeking information or resources, or just need someone to talk to, JHEAP is available to provide confidential, professional support to employees, managers, and their household members. Help starts with a conversation, and JHEAP is here to support employees every step of the way

Call JHEAP 24/7/365 at 888-978-1262. More information is available on the JHEAP Manager Resources webpage.

For nonurgent matters, including questions or to coordinate a consultation, email eap@jhu.edu.