MAY 14

Workshop: Telephone Skills for Enhanced Customer Service

Topics include effective presentation, proper etiquette, and control of calls

A woman talking on a telephone headset


Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective telephone presentation, proper etiquette for different customer service situations, and appropriate actions to maintain effective control of calls.

Register here for the workshop, which will be offered virtually by Learning Solutions from 10 a.m. to noon on Tuesday, May 14.

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