JAN. 18 & 19

Workshop: Customer Service Skills (Professional Administrative Assistant Module 4)

Up your success by learning to view satisfying a customer as a challenge rather than a chore

Cheerful young woman sitting at a desk and talking on a cellphone


Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to providing top-notch customer service and, in the process, have learned to view satisfying every single customer as a challenge instead of a chore.

In a workshop titled Customer Service Skills, you will learn techniques that will not only help you solve complaints faster and deliver service that earns praise from both customers and higher-ups but also how to stay calm in stressful situations. This workshop, which is Professional Administrative Assistant Module 4, can be useful for anyone responsible for delivering internal and external customer service.

Register here for the two-part workshop, which will be offered virtually by Learning Solutions from 1 to 4 p.m. on Thursday, Jan. 18, and Friday, Jan. 19.

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