Get ready to meet your Quantum Health care coordinators

The problem-solving, frustration-fighting people are on a mission to simplify your health care

A smiling customer representative wearing a phone headset talks with a client.


As announced before Annual Enrollment, all Johns Hopkins employees with CareFirst medical plans in 2024 will be automatically enrolled in Quantum Health and have free access to its health care navigators.

Think of Quantum Health care coordinators as your personal team of nurses, benefits experts, and claims specialists who will do all they can to support your unique health care needs. Each time you contact Quantum Health, you'll speak with a person who understands your benefits and knows how to navigate the health care system.

From replacing ID cards to dealing with more complicated matters such as claim resolutions, no request is too big or too small for the care coordinators. Quantum Health is your one resource to contact when you need help with your medical matters, pharmacy benefits, and much more. Empowered and resourceful, care coordinators can:

  • Get answers to claims, billing, and benefits questions
  • Find in-network providers
  • Verify coverage and get prior approval, if needed
  • Contact providers to coordinate your treatment
  • Review your care options
  • Replace ID cards

And you don't have to wait until January to ask for assistance. Starting Dec. 1, you can contact Quantum Health care coordinators at 844-460-2801, Monday to Friday, 8:30 a.m. to 10 p.m., to help you navigate your 2024 health care benefits.

A dedicated website for JHU employees——launches Jan. 1, 2024.