JAN. 27

Workshop: Telephone Skills for Enhanced Customer Service

Learn to use your voice skills for effective presentation, control of calls, and more

Young man wearing a telephone headset and talking with a customer


Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective telephone presentation, proper etiquette for different customer service situations, and appropriate actions to maintain effective control of calls.

Register here for the workshop, which will be offered virtually by Learning Solutions from 10 a.m. to noon on Thursday, Jan. 27.

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