Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner. It stresses the importance of every customer contact whether in person, on the phone, or by email. Emphasis is placed on the importance of clear, calm, and pleasant communication combined with flexible thinking and versatile behaviors.
The goal is to help service givers provide helpful, accurate, and enthusiastic assistance in order to build long-term customer relationships.
Register here for the workshop, which will be offered virtually by Learning Solutions from 9 a.m. to noon on Wednesday, Sept. 22.
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