Discovery Benefits is now known as WEX. As a result, there will be upcoming brand changes that will impact your flexible spending, health savings, and commuter benefits accounts. You'll notice changes in brand name and logos to the online account and mobile app, including where you go to log in. But you'll continue to use the same online account, mobile app, and debit card you have today, and will continue to contact the same participant services team.
What is changing and when?
- Login: Starting Feb. 26, you can access your account from the wexinc.com website. On or after this date, if you visit discoverybenefits.com, you will be redirected to the WEX website.
- Debit card: Any new or replacement debit cards will include the WEX logo.
- Online account and mobile app: A post-login message and banner have been added to your online account stating that Discovery Benefits is now WEX. You will see additional updates to your account and the Discovery Benefits mobile app to represent the WEX brand later this year.
For additional information and timing of these changes, visit this webpage. Note that the login experience for COBRA and direct bill participants will not change on Feb. 26.
How do I access my account?
After Feb. 26, go to wexinc.com, hover over Solutions and select Participants/Employees. This page provides login buttons for accessing your online account along with helpful resources such as a benefits knowledge base, a link to current eligible expenses, and chat.
You also can log into your account through the Discovery Benefits mobile app, using your existing username and password.
Do I need a new debit card?
You can continue to use the debit card you currently have. When your card expires, or you report your card lost or stolen, you will receive a WEX benefits card.
How do I get help with my account?
Contact Participant Services by phone at 866-451-3399 or by email at firstname.lastname@example.org. You also can use live chat or search hundreds of help articles directly from your online account.