Your JHU health plan covers video visits with a doctor

In addition to addressing symptoms of illness, virtual visits can be used for therapy/psychiatry, diet/nutrition, or breastfeeding support

A woman sitting in bed with her laptop confers with a doctor on the screen


Did you know you can access a doctor 24/7, 365 days a year, without an appointment and without leaving your house? Each of the university's medical plans allows members to connect with a health care provider via a smartphone, tablet, or computer.

Through the video visit app, doctors can treat common health issues, and write a prescription when appropriate. In addition to addressing symptoms of illness such as allergies, migraines, and pink eye, virtual visits can be used for therapy/psychiatry, diet/nutrition, or breastfeeding support.

All Johns Hopkins University medical plans currently cover telehealth visits through the app at 100% (meaning no cost to the patient) until Dec. 31. Telehealth visits with your own provider will be subject to your normal cost sharing. See details below on how to access the video visit app for your provider.

CareFirst members can access CareFirst Video Visit by going to and creating an account (which is different from your CareFirst account). Enter your insurance information from your CareFirst ID card when prompted. CareFirst Video Visit is also available as an app for your smartphone. Learn more from the CareFirst Video Visit FAQ.

EHP members can take advantage of CareFirst Video Visit by following the instructions above and will find details on the same FAQ page. When you reach the insurance information section during registration, select "other/my insurance is not listed" and then enter the coupon code JHU-COVID19 when prompted. The code is valid for all video visit services until Dec. 31.

Kaiser Permanente members must register at to get started using telehealth services.

If you have questions, contact the JHU Benefits Service Center at 410-516-2000 or