A world without difficult people in our lives is a utopian dream that few—if any—of us are likely ever to enjoy. Whether it's students, faculty, patients, doctors, co-workers, staff, or bosses whom we find trying, their impact on our morale, stress level, and daily productivity can range anywhere from barely tolerable to impossible.
In a practical-minded virtual course called the Communication Challenge: Disarming Difficult People, you will learn how to disarm difficult people in a way that gives you greater confidence and a stronger sense of control during any challenging interaction.
Register here for the course, which will be offered by Learning Solutions from 9 a.m. to noon on Thursday, July 9, and again on Wednesday, July 29.
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