Customer Service: It's Everybody's Job—Managing and Providing Exceptional Customer Service is a workshop designed to help all employees recognize and take responsibility for serving internal and external customers in a tactful and helpful manner. It stresses the importance of every customer contact in person, on the phone, or by email.
Emphasis is placed on the importance of clear, calm, and pleasant communication combined with flexible thinking and versatile behaviors, and the importance of "active" listening and collaborative problem-solving will be addressed. The ultimate goal is to help service givers provide useful, accurate, and enthusiastic assistance in order to build long-term customer relationships.
Register online for the one-day course, which will be offered by Learning Solutions on Wednesday, Oct. 2, at Johns Hopkins at Eastern.
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