JHU health plans cover video visits with a doctor

Apps allow users to connect on a smartphone, tablet, or computer

Smartphone screen showing image of a doctor


Johns Hopkins University is encouraging its employees to take advantage of video and online health care options that allow them to prioritize their health while limiting trips outside their homes.

"We are all finding new ways to do our work, care for our families, and support our communities in the face of the COVID-19 pandemic," says Heidi Conway, vice president for human resources. "I want to make sure employees using university health plans are aware of telehealth options that provide a way to access a health care provider 24/7."

Owing to provisions in the federal CARES (Coronavirus Aid, Relief and Economic Security) Act, all Johns Hopkins University medical plans will cover any telehealth visit at 100 percent, meaning that there is no cost to the patient. Health care providers may submit claims under the telehealth coding, and the cost will be covered for dates of service starting on Feb. 4, 2020, and continuing for the duration of the public health crisis.

In addition, each university health plan includes access to an app that allows users to connect with a health care provider on a smartphone, tablet, or computer, including if you do not have or cannot reach a regular provider. In addition to addressing symptoms of illness, virtual visits are available for mental health, diet/nutrition, or breastfeeding support.

  • CareFirst members may access CareFirst Video Visit by going to You will need to sign up by creating a login name and password (different from your CareFirst account). Once the account is created, enter your insurance information from your CareFirst ID card when prompted. CareFirst Video Visit is also available as an app for your smartphone. Learn more from the CareFirst Video Visit FAQ.

  • EHP members may take advantage of CareFirst Video Visit by following the instructions above and will find details on the same FAQ page. When you reach the insurance information section during registration, select "other/my insurance is not listed" and then enter the coupon code JHU-COVID19 when prompted. The code is valid for all video visit services until June 30, 2020.

  • Kaiser Permanente members must register with to get started using telehealth services.

If you have questions, contact the JHU Benefits Service Center at 410-516-2000 or