New helplines for medical and security assistance during travel

With switch to new JHU vendor, employees should note new phone numbers and website

Concerned-looking woman on phone near cars in big city

Image credit: GETTY IMAGES

Starting Jan. 1, all Johns Hopkins travelers will need to call a new phone number for medical or security assistance during university-related travel. The change is the result of a vendor switch from ISOS to Healix International for travel emergency management services, which include 24-hour support via Johns Hopkins Global Travel Assistance helplines.

Before you travel:

Discard the old ISOS contact phone number and note the new travel assistance helplines:

  • For travel within the Americas, call 443-455-0711.
  • For travel within Europe, the Middle East, Africa, and Asia, call 44-20-8763-4952.

You also may register on the Healix Travel Oracle website at traveloracle.healix.com/johnshopkins to gain access to Johns Hopkins–specific travel assistance information. Use policy number JH18492 to register. You also can download the Travel Oracle app.

Call the helplines to speak with a case agent about:

  • Medical pre-trip guidance, including medication concerns, outpatient referrals, and vaccination requirements
  • Treatment for minor or major medical emergencies
  • Security information and safety protocols
  • Evacuation services for emergencies, including natural disasters
  • Missing employee or lost contact
  • Escort requests for areas under civil unrest
  • Detention by authorities
  • Lost or stolen visa, passport, or wallet

If you have questions about the Johns Hopkins Global Travel Assistance Program, send an email to johnshopkins@healix.com. You also can find information about these program services on the Johns Hopkins Travel Portal under Traveler Tools.

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