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STUDENT SERVICES

Third Party Payer Team created to handle student accounts

Universitywide structure replaces divisional processing of tuition, fee payments from third parties

Johns Hopkins University has created a new universitywide team to manage tuition and fee payment processing for students who receive financial support from third parties, rather than having each academic division handle that processing separately. Leaders expect this change to streamline payment processes and ensure excellent service for students and their families.

The creation of the Third Party Payer (TPP) Team arose from recommendations by the divisional student accounts offices, and the Student Services Excellence Initiative has led the implementation. Among the benefits, students who have third party payers—outside organizations sponsoring some or all of their tuition and fees—will now be able to easily submit their required contract documents online using the self-service billing tab in SIS, the Student Information System. Additionally, having one team handle tuition and fee payments for all students reduces the risk of errors and will improve "behind the scenes" operations and payer management.

For students and their families, there is no change in the process for tuition payments submitted through SIS Self Service or online, including ACH (automated clearing house), wire, e-check, and credit card payments. However, the new team will handle processing for students who pay any portion of their tuition by check, and starting on Monday, Nov. 19, those students will need to use the new mailing address:

TPP Team
Johns Hopkins University
Garland Hall, B33
3400 N. Charles St.
Baltimore, MD 21218

The establishment of the new team does not affect items that are paid for at the schools' student accounts offices, such as health insurance and MTA passes.

More details about third party payer agreements is on the Student Affairs website. For additional information, the TPP team can be reached by email at TPPTeam@jhu.edu or by phone at 410-516-0949.

Posted in News+Info