Quantum Health is so much more than your personal health care navigator. It's your portal to all your health care resources. The service—newly added in 2024 for Johns Hopkins employees enrolled in CareFirst plans—takes you where you need to go.
Once you register for the Quantum Health portal, you will have direct access to all your plans, including CareFirst, Capital Rx, Delta Dental, EyeMed, and WEX. In addition, if you have a flexible spending or health savings account, your balance will be shown on the site under Claims. You can see your medical claims on the site as well, and you can print your medical/prescriptions ID cards from there, too.
All employees enrolled in a JHU health plan (other than Kaiser) must use their new ID card, which covers both your health and pharmacy benefits. Of major importance, the new card has a new ID number; if you attempt to use your old ID, health care providers and pharmacies will assume that your insurance has been canceled. If you have not received your new ID card or would like additional cards, contact Quantum Health.
Quantum Health should always be your first contact for questions or concerns about your health care needs, from replacing ID cards to dealing with more complicated matters, such as scheduling, billing, pharmacy issues, or chronic illness management. You can contact Quantum Health care coordinators at 844-460-2801, Monday to Friday, 8:30 a.m. to 10 p.m.
To learn more about all that Quantum Health can do, join this live webinar, which will be held at noon on Wednesday, Jan. 31. Register in advance here.
Benefits questions not answered here, on the Quantum website, or on the Benefits & Worklife website can be sent to benefits@jhu.edu.
